Achiever Business Process Management

Implementing a Customer Relationship Management (CRM) system is more than creating a data repository. A system that appears to increase users' workload, relies on users to remember to complete information and is difficult to use will not be readily accepted by your organisation.

Achiever CRM's flexible Workflow tool allows you to create a system that is easy to use, guides users through completing tasks and information and ensures vital information for management reports and future market analysis is complete.

Achiever Workflow allows you to map your business processes, and can be updated as your requirements change. With no scripting knowledge required to set up and maintain, Achiever Workflow allows your business to develop and grow.

Achiever Workflow is used to prompt users to complete vital information, automatically schedule reminders, create follow-ups and alerts for users and managers when deadlines are due and automatically generate letters, reports and emails to selected internal and external contacts.

Achiever's User-Driven Worflow provides users with the option to select a process to run, such as create a new enquiry. Achiever Workflow will guide your users step-by-step through the selected process to completion, prompting for required information, and generating the required output, such as sending an email, producing a letter or creating a record.

Achiever Workflow also enables you to create perpetual campaigns to improve and maintain customer relations. Achiever Workflow can ensure you maintain regular contact with your customers by creating actions for those not contact over a selected period.