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Achiever MemberConnect - Membership Relationship Management (MRM) solution

Member relationship management (MRM) is not just another Acronym – it is a business practice that, when implemented correctly, is integral to an organisation's long-term success and growth.

The overall goal of MRM is to build and maintain highly personalized relationships with each member to cultivate organisational loyalty and value.

Achiever MemberConnect ensures your staff communicate effectively with your members or customers. It's the one place anyone can access to find out all there is to know about a member such as events/seminars/courses attended, services they have subscribed to and who has spoken to them and what they said.

Achiever MemberConnect makes it easy to create and execute successful marketing campaigns for membership drives, renewal campaigns, event registrations and other marketing efforts.

Our team of experienced consultants have successfully implemented Achiever solutions at companies such as Trada and Association of Colleges (AoC). Achiever MemberConnect has helped them to streamline their business and can help you:

• Increase customer retention
• Improve customer relations
•

Achieve clear customer communication

• Improve targeting


Membership Management Functionality

Membership Management

• Ability to store a complete view of the  member  whether it’s an individual or an organisation
• Ability to link all incoming and outgoing correspondence to member/organisation
•

Perform quick searches to locate information using different criteria and combinations

• Track unlimited numbers of members and the relationship between them
• Automatically manage recurring events such as subscriptions
• Store preferred contact method against member (for example, email, mail)
• Complete member profiling such as hobbies, interests, events attended etc
• Send Training Course schedule to selected contact in HTML or Microsoft Word

Event Management

• Profile members and non-members to invite them to match members to events
• Send out invitations by preferred contact method
•

Automatically manage  follow-ups and confirmations including  response management

• Generate pro-formas and pass through billing information to the accounting system (different price levels can be set up based on criteria) Printing name badges, labels and attendee lists
• Allow registration via your Standard Web site or email forms
• Hold budgeting information and track actual costs against budget by event
• Manage, store and analyse feedback forms
   
More information on event management

Committees Management

• Create unlimited number of committees
•

Add members and non-members to committee

•

Enter roles of committee members

• Handle confirmations and meeting minutes

Literature Management

• Handle literature enquiries including over the web  
•

Handle catalogues subscriptions

•

Handle newsletters subscriptions

• Fulfill subscriptions

Training Course Management

• Book, schedule and confirm courses
•

Book courses over the web

•

Hold special requirements against each delegate

• Handle course feedback
• Promote courses 
• Special course promotions
   
More information on training


overview
industry solutions
   
   
 
 
 
 


   
   
 

More Information

Contact Us to find out how you could benefit from Achiever MemberConnect.  Call us on 0870 241 1756 for more information and find out about our customer testimonials.

See Events for information on Membership Management seminars and events in your area.

   
   
 
 
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