Course Management

Achieve improved customer satisfaction rates by offering enhanced and relevant services to your customers.

Achiever Anyware allows your training team to manage their training courses, schedule resources and monitor feedback.

Profile and segment your customers and prospects

Achiever Anyware provides a holistic view of your customers, members, partners and prospects allowing you to segment your database using multiple criteria and identify potential attendees for your training courses.
Achiever Anyware enables you to share training course attended/requested data with other departments, such as customer services and projects, to improve communication and better serve the needs of your customers, partners, members and prospects.

Design, plan and manage your training courses

Manage your training courses with Achiever Anyware. Internal and external training course details can be held in Achiever Anyware and business process management can used to create checklists for the relevant personnel to ensure consistency across course planning and management.

Promote training courses and monitor responses

Campaign management functionality within Achiever Anyware enables your training team to work in conjunction with the marketing team to promote courses to new and existing customers. Achiever Anyware can be used to target those most likely to attend a particular course based on company/contact profile and previous courses attended or information requested.

On-line course registration allows your prospects and customers to register for the required courses without completing reams of paperwork.

Integrate your course management system with your existing systems and website

On conversion of lead to order, course places corresponding to the seats purchased can be automatically created and linked allowing your managers to create reconciliation reports. This information can be automatically passed through to your accounting system if required.

In addition, integrate Achiever Anyware with your website to publish current course information and enable online bookings that can be integrated with an online payment system, your finance application and Achiever Anyware for a closed loop booking process.

Monitor attendees, course availability and capacity

Delegates are linked to each course so you can immediately see the maximum number of places and how many places are remaining. Achiever Anyware’s business processes ensure the number of places booked does not exceed the number of available places. It is possible to have a reserve system that allows a certain number of delegates to go on to a waiting list should any of the pre-booked delegates drop out.

Delegate preferences, such as dietary requirements are associated with each attendee to allow your team to meet customer requirements without asking for the information at each course.

Manage resources and schedules

Achiever Anyware’s diary management functionality allows you to schedule trainers and resources such as flip charts and rooms. Conflict checking ability ensures resources and people are not double booked. Trainers can be allocated based on current workload and skills, ensuring each course is delivered to the maximum to standard.

Associate venues, hotels and 3rd party organisations against a course

Achiever Anyware enables you to associate hotels, internal and external venue details, and 3rd party guest speakers, external trainers and experts to residential and non-residential courses.

Process course and trainer evaluation and feedback

Capture feedback and evaluation on trainers, courses, guest speakers, hotels and venues for future improvements and identifying potential revenue opportunities.