Achiever Solutions help
you effectively manage your customer base to help
increase customer satisfaction and improve customer
retention rates.
Achiever Customer Services
& Account Management functionality can help
your business:
•
Maximise sales opportunities with your existing
customer base
•
Increase customer satisfaction
•
Indentify
cross- and up-sell opportunities
•
Improve
customer services
•
Improve
communication internal and external with increased
visibility of information
Customer Service &
Account Management Functionality
Contact/Organisation
Management
•
Visibility of contact/organisation
and related information from one central location
•
Record additional
profile information against each organisation,
address and contact, such as competitor products
purchased, literature requests, subscriptions
and training courses attended
•
Rank prospects/customers
and create filters on priority/hot prospects/customers
•
Ability
to send direct mailings and email shots to
existing customers as part of a base campaign
and record results and enquiries
•
Ability
to view help desk and issues information
•
Integrate with
your finance system to view accounts information,
such as balance, credit limit and on-stop
information
•
Ability to send and
record feedback/satisfaction questionnaires
against each contact
•
Allocate each organisation, site and contact
to a customer services/account manager (representative)
Activity & Time Management
•
Record and view all
activity including results with customers
and prospects and link to the customer record
•
Achiever's diary is
integrated with Microsoft Outlook Calendar
and Novell Groupwise Calendar for a complete
enterprise-ide view
•
Send individual correspondence
(using corporate standard templates) and email
and link to the contact record
•
Create appointments
and add any additional attendees (internal
and external) and notes
•
Utilise Achiever
Workflow to automate creation of follow up
actions based on result of previous actions
•
Integration
with telephony system for quick and accurate
dialing
•
Send notifications
and alerts to selected users based on specific
criteria, for example, if an important issues
has not been dealt with for a high ranking
customer
•
Utilise Achiever
Workflow to ensure all customers receive regular
contact, for example, create calls for customers
not contacted for over 3 months
•
Document stie
visits and link documents to customer file
for future reference
•
Record expenses
and mileage against each visit
Reporting
and Analysis
•
Generate contact and
organisation profile reports including help
desk issues and training needs
•
Produce
site visit reports for completion at customer
site
•
Generate
graphical reports that analyse results from
customer satisfaction questionnaires to identify
new business opportunities and address weaknesses
•
Create
activity analysis reports and expenses reports
Remote
User Access
•
Browser access to
selected information based on security profile
More
Information
Contact
Us
to find out how your customer services and account
management team could benefit from Achiever.
Call
us on 0870 241 1756
for more information and find out about our customer
testimonials.
