Education - Student and Employer Management

Realise improved performance, increased customer satisfaction and increased revenues by providing a cohesive customer contact strategy and consistency across the customer experience.

Achiever Anyware allows your Employer Engagement and Business Development teams to manage relationships with employers to identify new business opportunities and improve courses and services offered.

Create a holistic view of your customers and prospects

Achiever Anyware provides a holistic view of your customers, prospects, learners and partners allowing you to segment your database using multiple criteria and identify potential new business.

Faculties and departments can share detailed data captured across all contact touch points, including profile details, customer demand, correspondence, courses purchased and course where an employer has expressed an interest. This is designed to improve communication and better serve the needs of the employers. Employers can be categorised to identify the most profitable customers and potential customers. This can also be used to determine appropriate contact strategies.

Track meetings and activity with your employers

Achiever Anyware’s diary management functionality allows your teams to manage appointments and calls associated with employers effectively. Follow up actions and key milestone tasks can be scheduled automatically to ensure enquiries are promptly auctioned to maximise revenue potential. Employers not contacted on a regular basis can be identified and flagged appropriately.

Identify and react to employer demand

Courses and services of interest can be recorded against each employer to identify courses that are not currently provided or not included in the current budget, to increase courses and services offered and identify new opportunities.
Courses and services currently provided by competitors can also be recorded and used in future targeted marketing activity. See Training Course Management for more information on managing courses in Achiever Anyware.

Monitor and track enquiries

Monitor and track enquiries through the process and record courses and products quoted and purchased. Follow up actions can be automated based on current enquiry status to ensure each enquiry is managed appropriately. All activity undertaken in relation to the enquiry can be tracked and monitored to identify cost of sale and resource required.
Lost enquiries can be tracked with the lost reason and if appropriate, competitor details, entered for future improvements. See Sales for more information on managing enquiries and opportunities.

Manage marketing campaigns and events

Plan, execute, deliver and analyse marketing promotions, events and campaigns within Achiever Anyware to ensure maximum return on your investment. Sophisticated queries can be used to target potential new business and cross sell opportunities and increase revenue potential whilst reducing costs. See Marketing for more details on executing and evaluating campaigns and events in Achiever Anyware.

Integrate with your existing business systems

Integrating Achiever Anyware with your existing systems provides your team with a complete picture of each employer allowing them to better respond to customer requirements. Integration with your finance system allows your team to identify when an employer is on-stop and monthly purchases.
Integration with your apprenticeship system provides your team with potential cross and up-sell opportunities in addition to driving automated processes, such as to identify when a health and safety policy is due. In addition, integration with your course and/or student management system, allows you to identify individual learner’s needs and target them directly.

Act on and respond to issues

Issues can be raised and recorded in Achiever Anyware with accompanying actions to monitor progress. Alerts and notification procedures can be implemented to ensure issues are resolved within the agreed response times. See Customer Service for more information on managing enquiries in Achiever Anyware.

Process training and college satisfaction and feedback

Capture feedback and evaluation on courses offered and provide your Business Development Team and Helpline staff with future improvements and to identify potential revenue opportunities.