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Achiever
CRM for Novell Groupwise
Achiever CRM offers
you seamless integration with your Novell Groupwise
Calendar, Contacts and Email. This means complete
visibility of information across your business
without duplicating work.
Achiever works alongside your
existing systems without you spending money on
unnecessary upgrades and new software.
Integration Options
Email
Functionality
The comprehensive email
links enable you to continue to use your existing
Groupwise email client for sending and receiving
emails and link the history to the customer/prospect
contact record in your Achiever CRM system. This
means you can continue to use your Groupwise system
that you are familiar with and can continue to
take full advantage of its functionality whilst
gaining the additional benefits of a CRM solution
to record and built up a complete customer history.
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Send individual
emails to a contact/user manually |
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Send individual
emails to contact/user automatically as part
of a notification workflow |
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Record incoming
emails against appropriate record in Achiever,
including contact, help desk item and opportunity |
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Create email
history against contact in Achiever CRM database |
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Send email
shots to target list of contacts as part of
a marketing campaign |
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Record email
shot history against target group and link
to campaign for campaign history |
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Use
in conjunction with Achiever WebConnect to
handle and process incoming email enquiries
from email shots and your web site as well
as manage unsubscribes |
Calendar
Functionality
The Calendar synchronisation
options enable users to synchronise diary items
from Achiever to Novell GroupWise calendar and
vice versa. Updates made in either application
are reflected in both.
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Create diary
items in Achiever and synchronise to Novell
GroupWise Calendar |
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Tranfer
contact associated with the Achiever activity
to Novell GroupWise Contact folder |
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Transfer Novell
GroupWise calendar item to Achiever
diary |
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Update calendar
item in Novell GroupWise
calendar and reflect the changes in
Achiever diary |
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Update
diary item in Achiever and reflect the changes
in Novell GroupWise calendar |
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Remove
a diary item from Achiever and delete the
corresponding item from Novell GroupWise |
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Remove
a diary item from Novell GroupWise and remove
the corresponding item from Achiever diary |
View
sample Achiever integration with Novell GroupWise
process
For more information
on Achiever with Novell GroupWise integration
download..
Achiever
with Novell GroupWise Integration
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