Management

Customer Relationship Management (CRM) is a 'business culture'. It is about changing the way your people, processes and customer interface work to provide a more efficient and effective business strategy. No single application can deliver a CRM solution to a business. When all your applications are working together only then can a business start to adopt an effective CRM strategy.

As such, Achiever has been designed to provide customer-facing staff with timely access to relevant information by integrating with your existing back office and front office systems.

Achiever has already been integrated with many leading systems. Too many to list here but include products such as Sage, IMPACT Encore, Exchequer, Pegasus, SAP, Scala, Microsoft and several dedicated help desk systems.

ODBC Server
Achiever is an ODBC compliant database. This means that other ODBC compliant applications can access Achiever's data files. For example, use Microsoft Excel's PivotTables or reporting tools such as Crystal Reports or Cognos to produce SQL lists and charts.

Microsoft Outlook
Achiever has unrivalled levels of integration with Microsoft Outlook. Activities and contacts are synchronised with Outlook's diary and contact database with bi-directional updating. This integration enables seamless transfer of information to hand held devices.

Finance, ERP and MRP Systems Integration
Achiever links to your back office systems providing users with access to vital data stored in these systems. Achiever's database will also pass information to these other systems automatically. For example, when a quotation becomes an 'approved' order it passes the information to the back office systems. Achiever transmits data from these systems to other Achiever users that may be based off-site.

Reporting and Forecast Analysis
There are times when Achiever's internal reporting tool is not an option. For example, workgroups that do not use Achiever but still require report output across the data. In theses situations any ODBC complaint report writer, such as Cognos, Crystal Reports or Excel will be able to gain full access to Achiever's data files.