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Public
Sector Shared Services
Achiever's Customer Information
Management system can help you to become more
responsive to your customers' needs whilst improving
productivity and driving down administration costs.
Achiever provides you with
a consolidated view of each customer record allowing
you to better respond to customer enquiries whilst
ensuring each user or department only has access
to authorised information.
Achiever's workflow tool allows
you to streamline sophisticated business processes
to provide consistency across the customer experience
and improved data quality.
Integration with your existing
business applications ensures every staff member
has the latest customer information at their fingertips
without having to access several applications
thereby increasing staff productivity and minimising
risk by ensuring users no longer have access to
systems containing sensitive information.
Achiever's escalations and
alerts functionality ensure timely resolution
of enquiries in line with contractual obligations,
to allow you to set and meet standards in day-to-day
business operations.
Achiever has successfully implemented
solutions in businesses within both the Public
and Private sectors to help them manage:
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Enquiry
and Call Handling |
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Customised Dashboards
and Analytics by Individual/ Team or Company-Wide |
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Sophisticated
Business Processes across Individual/Team
or Enterprise-Wide |
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Feedback Forms
and Survey Processing |
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Complaint Handling
and Processing |
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Sophisticated
Data Filter Options to Prevent Unauthorised
Access to Sensitive Data |
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Service Level
Agreement Compliance |
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Freedom of Information
Reporting and Business Analytics |
View Achiever
Public Sector Help Desk (.pdf)
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