Achiever
CRM Customer and Prospect Survey Management
Achiever's Customer and
Prospect Survey Management functionality can help
you effectively manage your customer base to help
increase customer satisfaction, improve customer
retention rates and identify new sales opportunities.
Achiever Customer and Prospect
Survey Management functionality can help your
business:
•
Maximise sales opportunities with your existing
customer base
•
Increase customer satisfaction
•
Identify
cross- and up-sell opportunities
•
Improve
customer services
•
Improve external
communication
•
Identify
new prospect sales opportunities
•
Identify
performance issues
Customer Survey Management
Functionality
Customer
Survey Functionality
•
Create surveys and
questionnaires to customers to monitor product
and staff performance
•
Create
surveys using standard database fields and
newly created fields
•
Ability
to number and categorise questions
•
Enter
thresholds and weightings against each question
•
Link questionnaires
to customers, campaigns and contracts/projects/orders
•
Personalise
questionnaires
•
Automatically
send surveys to customers via email or mail
based on triggers, such as completion of support
issue, project, event or training course
•
Automatically
send frequent surveys to selected customers,
such as monthly or quarterly, for regular
contract reviews
•
Use in
conjunction with Achiever's telephony integration
to conduct telephone surveys
•
Automatically
record results in the Achiever database when
sent via email or telephone
•
Automatically
alert marketing when response are excellent
•
Automatically
alert managers and account managers when a
response is below the threshold entered
•
Be more
responsive to customers requirements
•
Use captured
information for future targeting and marketing
•
Send ad-hoc
surveys to customers and prospects for market
research purposes
•
Identify
staff or product strengths and weaknesses
and act accordingly
•
Create
graphical reports to analyse data entered
into survey system
More
Information
Contact
Us
to find out how your customer services and account
management teams could benefit from Achiever.
Call
us on 0870 241 1756for more information and find out about our
customer testimonials.
