Achiever CallConnect (Telephony / CTI integration)

Moving beyond the boundaries of standard CTI & CRM integration, Achiever CallConnect offers context sensitive screen popping, integrated reporting and provides easy escalation or redirection of calls by enabling the thread of a conversation to be passed to the next call handler.

CallConnect focuses on the calls that were made, and picks up on those that weren't connected, allowing Achiever's intuition to go back and revisit missed opportunities. Integrated to Tapi 2 and above compliant phone systems, Achiever allows inbound call recognition, call routing, call logging within the CRM database and speedy outbound dialling, significantly improving outbound telesales capacity.