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Achiever
CRM Telesales Management
Achiever Solutions help
you effectively manage and analyse the success
of your telemarketing team as well as help you
identify new up- and cross-sell opportunities.
Achiever Telesales functionality
can help your business:
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Maximise sales opportunities |
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Increase staff productivity |
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Improve targeting
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Increase
hit rate |
Telesales Management Functionality
Effective
Targeting
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Identify your target
audience using Achiever's sophisticated query
system |
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Target
prospects and customers matching multiple
criteria, including location, organisation
size, turnover, sales history (items purchased
and not purchased) and industry sector |
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Rank prospects/customers
and create filters on priority/hot prospects/customers |
Call Management
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Create call lists
linked to database contacts based on complex
criteria for groups of users |
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Allocate % of calls
to users based on current workload |
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Associate all
calls to a marketing campaign to analyse success
of telemarketing activity |
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Ability for
user to filter call list based on different
criteria such as priority, ranking or objective |
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Integration
with telephony system for quick and accurate
dialing |
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Integration
with telephony system for monitoring of calls
made and duration |
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Record responses
and notes on all calls made for analysis |
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Utilise Achiever
Workflow to automate follow up actions based
on the result of the call |
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Utilise Achiever
Workflow to prompt users (based on a script)
and record the results in the database for
future targeting and analysis purposes |
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Use shopping
cart for quick order processing |
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View calls and
appointments made versus targets for self
management |
Reporting
and Analysis
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Create staff productivity
reports (using telephony data) to monitor
calls made versus targets |
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Analyse
telemarketing campaign results, including
number of calls made, number of appointments
booked, quotes and orders generated |
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