Achiever Solutions help
you effectively manage your training team and
resources.
Achiever Training functionality
can help your business:
•
Identify new sales opportunities
•
Increase customer satisfaction
•
Improve resource
management
•
Improve
communication
Training Course Management
Functionality
Effective
Targeting
•
Record standard contact,
address and organisation details and related
information in one central location
•
Record
additional profile information against each
organisation, address and contact, such as
products purchased, courses of interest and
training courses attended
•
Create marketing
lists based on sophisticated criteria, including
location, products bought, size of organisation,
training courses of interest, training courses
attended and courses not attended
•
Send personalised
HTML training hints and tips flyers to selected
contacts to improve customer service
•
Send Training
Course schedule to selected contact in HTML
or Microsoft Word
Training Course Booking
Management
•
Use Achiever functionality to create on-line
training booking forms
•
Use Achiever
WebConnect to process incoming on-line training
booking and create necessary follow up actions
and send response
•
Enter
course and modules associated with course
in Achiever, including details such as date,
trainer and location
•
View
training course and resources in Achiever
Scheduler
•
Assign
attendees to each course/module
•
Record
attendance on each course
•
Ability
to record pass/fail results against course.
This information is available to the Customer
Services and Help Desk team when answering
customer queries
•
Ability
to record attendee feedback in Achiever WebTemplates
and store the results in the database for
analysis and future targeting
Reporting
and Analysis
•
Produce course schedule
•
Produce
contact profile report including training
courses attended and results
•
Analyse
course results by course and trainer, for
example
•
Generate
training course feedback analysis reports
to identify course/trainer successes and weaknesses
