Achiever Software - More than just CRM

Achiever 2008 CRM Seminars

Achiever is running a series of seminars designed to help organisations who are looking to implement a CRM solution.

Many organisations embark on CRM implementations before investigating the many touch points of a CRM solution across their business environment. Our seminars cover a variety of topics and areas which you may want to consider as part of your solution.

Below are our details of our next series of seminars, click here for a full list of the seminars available.

Event	Location	Date
Industry Focus: Implementing a customer centric call centre In the fast moving call centre environment it is essential that you are able to deliver exceptional customer service. Does your system support and manage your processes effectively? This seminar will demonstrate how to implement a customer centric call centre that works with the organisation to help improve customer satisfaction and reduce costs.	Surrey County Council	17th June	Register

CRM Series: Choosing the Right CRM Solution for your Business A practical guide to selecting a CRM solution to match your business processes. Learn how to specify your system requirements and explore the steps you need to take to implement a successful CRM solution. The seminar also explores integration options with your existing corporate systems and practical tips on how to get user buy in.	Birmingham	9th July	Register

CRM Series: Getting real ROI from your CRM solution Gain an understanding of what Return On Investment means to your business. This seminar helps you to look at different ways to measure ROI from your CRM implementation across the organisation. Understand the importance of incorporating your critical success factors into your implementation plan and hear our customer success stories.	Birmingham	12th August	Register

Industry Focus: CRM for Shared Services Moving to a shared service environment can involve a huge amount of business change and process re-engineering. It is essential that the solution that you choose is able to handle the diverse requirements of each of the departments and teams involved. Customer service is the key driver and this seminar will show you how to can achieve the highest quality service levels.	London	16th September	Register

For further information on these seminars or contact Lisa Molloy on (+44) (0) 870 241 1756 or email marketing@achiever.co.uk