CRM Series:
Getting real ROI from your CRM solution
Gain an understanding of what Return On Investment means to your business. This seminar helps you to look at different ways to measure ROI from your CRM implementation across the organisation. Understand the importance of incorporating your critical success factors into your implementation plan and hear our customer success stories.

Next seminar: 12th August Click here to register

CRM Series:
Evolving your CRM solution with your business
This seminar explores the importance of choosing a CRM solution that not only meets your current requirements, but that can grow with your business and evolve. Many
organisations do not consider the longer term requirement, this seminar will help you to understand the key decisions you should take before choosing a solution. Discover 7 steps to success that takes you through choosing the right solution, implementation and successful ongoing management.

Next seminar: TBC

CRM Plus Series:
Managing your data a guide to security & encryption
With data security currently high on the agenda for many organisations, this seminar will explain the importance of keeping your data secure and how to implement successful security within your CRM system. Explore different levels of security that can be implemented across all areas of the business.

Next seminar: TBC

CRM Plus Series:
The benefits of customer and partner portals
Your customers and partners demand very high levels of service from you – so how do you consistently deliver it? This seminar shows how to utilise technology to deliver
exceptional service. Explore different ways to improve your range of services to your customers and partners and learn how to increase efficiency and communications by allowing customers and partners access to their information via portals.

Next seminar: TBC

CRM Plus Series:
Training Course & Event Management
Every pound you spend needs to be working for you in the best possible way. Look at ways to maximise your marketing spend by analysing the most effective campaigns and making sure you are utilising your budget to best effect. Learn how to increase customer satisfaction by recording and reacting to
feedback on courses, venues and trainers and how to
maximise profit by identifying courses with spare capacity.

Next seminar: TBC

CRM Plus Series:
Managing compliance in your organisation
Do you have a field based workforce that collects information? Does your organisation have lots of paper forms and spend large sums manually analysing this information? If you are looking for an alternative to traditional document
management, then this seminar is for you. In association with Digital Field Solutions, we will show you how you can capture data remotely and store it directly into your CRM solution. Learn from practical experiences how to combine mobile solutions with CRM to give a complete solution for your business.

Next seminar: TBC

Industry Focus:
Implementing a customer centric call centre
In the fast moving call centre environment it is essential that you are able to deliver exceptional customer service. Does your system support and manage your processes effectively? This seminar will demonstrate how to implement a customer centric call centre that works with the organisation to help improve customer satisfaction and reduce costs.

Next seminar: 17th June Click here to register

Industry Focus:
CRM for Shared Services
Moving to a shared service environment can involve a huge amount of business change and process re-engineering. It is essential that the solution that you choose is able to handle the diverse requirements of each of the departments and teams involved. Customer service is the key driver and this seminar will show you how to can achieve the highest quality service levels.

Next seminar: 26th September Click here to register

Industry Focus:
CRM for Membership Organsations & Trade BodiesMost companies think they need one system to manage membership and subscriptions and another to manage their customers and stakeholders. This seminar will demonstrate how you can get a complete view of your stakeholders from one solution. Learn how to maximise relationships by understanding your customers better. Hear examples from our customers on how they use Achiever to manage their stakeholder engagement, profiling, events, awards and training programmes all through one solution, delivering excellent customer service

Next seminar: TBC